How Outsource Eliminated Workplace Safety Concerns and Stopped Vagrancy With ECAM
About Outsource
Outsource is a national staffing company with 24 locations across the United States, specializing in workforce solutions for technical and skilled labor roles. With offices in major metro areas, maintaining a safe and professional work environment is critical to both employee satisfaction and operational performance.
The Challenge for Outsource
Ongoing vagrancy and employee safety concerns were putting the location at risk of closure.
After opening a new office in Phoenix, Outsource quickly began experiencing issues tied to its proximity to a nearby light rail station. The area attracted a steady flow of transients, leading to loitering, vandalism, graffiti, and general disorder around the property.
While the situation did not immediately result in direct financial damage, it created a much larger risk. Employees felt unsafe, and complaints became frequent. Some staff members were unwilling to walk to their cars alone, and leadership began facing pressure to take action.
The situation escalated to the point where Outsource was seriously considering abandoning the location entirely, which would have resulted in lease termination penalties, relocation costs, and operational disruption.
I was dealing with a whole office full of very unhappy people… this place is a disaster.
Steve Ebenhack
President, Outsource
How ECAM Helped Resolve This Client’s Biggest Concerns
A highly visible mobile surveillance unit created immediate deterrence and restored control of the property.
Outsource deployed an ECAM mobile surveillance unit at its Phoenix office to address ongoing security concerns and deter unwanted activity.
Key actions included:
- Deployment of a mobile surveillance unit: A highly visible ECAM unit was installed in the parking lot, providing immediate coverage and acting as a strong visual deterrent.
- Active live video monitoring and voice-down intervention: ECAM operators engaged individuals on-site using loudspeakers and escalated incidents when necessary.
- Rapid police response coordination: When individuals ignored warnings, local law enforcement was contacted, resulting in fast response times.
- Continuous incident reporting: The client received regular updates and reports on activity occurring at the site.
The presence of the unit shifted behavior quickly, discouraging unwanted activity and redirecting it away from the property.
Everything stopped…and it stopped almost immediately.
Steve Ebenhack
President, Outsource
The ECAM Difference
Complaints disappeared, safety improved, and the location was preserved without relocation costs.
ECAM’s solution delivered immediate and measurable impact across safety, employee experience, and operational stability.
Key outcomes included:
- Immediate elimination of complaints related to safety and property conditions
- Significant reduction in loitering, vandalism, and unwanted activity
- Improved employee confidence and workplace satisfaction
- Avoided relocation costs and lease termination penalties
- Ongoing deterrence through visible security presence
The unit also proved its effectiveness through active deterrence, with multiple incidents resolved through voice-down warnings and police response when needed.
Following the success of the initial deployment, Outsource is now exploring additional units to cover remaining blind spots and further strengthen site security.
I was getting several complaints a week… and then kind of overnight, those complaints stopped coming in. Gone. Why go to the place with the giant camera unit when there are plenty of other places without one?
Steve Ebenhack
President, Outsource
