Comprehensive Remote Concierge
Trusted by 6,000+ customers
Instant, World-Class Remote Concierge Service for Less
ECAM’s Remote Concierge (RC) provides a comprehensive suite of digital concierge services that gives your residents a world-class experience while increasing your net operating income.
Did you know that, on average, concierges are “idle” over 50-80% of the time, offering no tangible value to the condo, apartment, or residents? ECAM’s Remote Concierge is available to provide instant service 100% of the time, whenever it is needed. It is a true differentiator for any multi-family community that prioritizes a positive resident experience.
RC uses one-way video and two-way audio to instantly service residents through phones or intercoms, in addition to a proprietary, in-house software called RC Portal. RC portal contains resident lists, building protocols and other pertinent information and gives you unprecedented transparency into building operations.
Reduce Costs & Streamline Operations With Remote Concierge
- Resident Support Line: Assists residents with a multitude of requests like giving directions, supplying important building information and answering common questions. Designed to save property management and superintendents countless hours! Additionally, RC will help with both emergency and non-emergency situations until the situation is under control.
- Visitor Management: Manages building access for visitors, contractors, emergency personnel, and non-residents who require access.
- Courier Management: Verify and manage access to couriers and delivery drivers.
- Door Control: Remotely grant access to enter the property.
- Activity Reports: Documents and time stamps for all interactions. Activity reports are available by request.
What Customers Say About ECAM
“This system saves us at least $3,000 per month on security costs, sometimes even more. Having a team that’s proactively looking out for our sites…that’s very helpful.“
Jason Hawkins Vice President of Construction | MT Builders
“Since partnering with ECAM, we’ve seen a significant decrease in trespassers, loitering, and people coming from homelessness encampments onto our property. That has created significant cost savings for Foothill Transit.”
John Curley Chief of Safety and Security | Foothill Transit
“ECAM has helped reduce the amount of criminal activity in our garage significantly by sounding the alarms and contacting the police before further crimes can occur.“
Noelle Phillips Senior Community Manager | CORE Apartments
“I was getting several complaints a week…and then kind of overnight, those complaints stopped coming in. Gone. Why go to the place with the giant camera unit when there are plenty of other places without one?“
Steve Ebenhack President | Outsource
“Having ECAM as a security partner has made it a lot easier to maintain and stay on top of our solution. They were immediately on target with the intrusion…they started to call law enforcement and tracked them.“
Roger Young Director of Loss Prevention | SA Recycling
“I recommend ECAM to anyone who even thinks they need security. Anyone can have fancy technology, but ECAM has the people I trust to do their best for my team.“
Justin Akin General Manager | All Star Dodge Chrysler Jeep Ram
“ECAM is economical, dependable, and professional. They treat your property like it’s their property. You won’t realize how much time you spend on your problem until you don’t have to spend that time anymore.“
Steve Zimmerman Owner | Green Earth Realty
“We’ve noticed that since we placed the MSU’s in our parking lots we don’t get as much vandalism and theft, and things seem to be kind of mellowing out. We see this partnership with ECAM as a positive thing and we’re just going to ride that positive wave.”
Major Benny Jones Lambert International Airport Police
“ECAM makes it very easy for me to check up on my sites by giving me an app on my phone that allows me to check any camera on the site at any time of the day. If I see something wrong with the system while checking my phone, I can contact someone in customer service who will also assist me with other camera views or anything else I need.“
Scott Caulfield Health & Safety Rep | Mattamy Homes
“The Hanover Sheriff’s Office has been proud to partner with ECAM. Their camera trailers serve as a deterrent to criminal activity and have been so well received by our business community that requests for their use are frequent. Overall this system has been a valuable addition to the crime prevention tool box utilized by the Hanover County Sheriff’s Office.“
Captain Terrence Sullivan Hanover County Sheriff’s Office
“One of the great things about ECAM is they were able to tailor make exactly what we needed here at the Port. So, I am a believer in ECAM, and anytime I reach out to other local law enforcement agencies or any partners, I always tell them how wonderful ECAM is.“
Lieutenant Rosario Ferrara Los Angeles Port Police
Protecting Businesses Across Various Industries
Why Leading Businesses Choose ECAM
| ECAM | Others | |
|---|---|---|
| Coverage | Nationwide coverage | Limited or regionally fragmented |
| Installation & Support | Dedicated ECAM technicians | Subcontracted labor |
| On-Site Deployment | Operational in 5 days or less | Longer timelines and dependencies |
| Setup | Turnkey activation with no setup fees | Complex installs with added costs |
| Mobile Surveillance Units | Advanced, flexible, and scalable fleet | Limited or outdated options |
| Monitoring | Fully in-house, trained professionals | Outsourced monitoring centers |
| AI Technology | Proprietary, continuously trained models | Off-the-shelf systems |
| Scalability | For single sites and enterprises | Difficult to scale consistently |
F.A.Q.
Frequently Asked Questions
Can your system capture license plates?
We do offer solutions specifically designed for license plate capture. Standard monitoring cameras focus on broader activity, but we can install specialized License Plate Recognition (LPR) cameras that are positioned and configured to capture clear plate details—day or night—when that level of detail is needed.
Who is watching the site?
ECAM’s trained security operators monitor your site from one of our multiple monitoring centers. Having multiple centers is a major advantage that ensures system redundancy and reliability. In the rare event of a catastrophic failure or emergency at one location, monitoring can seamlessly shift to another monitoring center, so your site is always protected without interruption.
What happens when you see something suspicious on a site?
When an operator detects suspicious activity, an escalation specialist is notified. That specialist conducts a thorough investigation, which may include reviewing additional camera angles and gathering more context to assess the situation. Based on their findings, the appropriate action is taken—whether it’s issuing a live audio warning, notifying onsite guards and site contacts, or dispatching law enforcement.
What if I need video footage to be reviewed?
Our dedicated video review team handles that for you. We know your time is valuable, so instead of spending hours searching through footage, you can simply submit a request and let our experts locate and review the video for you.
What sets your technology apart from competitors?
Our technology stands out because it’s built for proactive, real-time protection of properties across a range of industries. We combine advanced AI-driven technology with live monitoring by trained security professionals. This helps enable immediate response to potential threats as they happen to help protect valuable assets.
What solutions do you offer for remote or hard-to-reach locations without power or reliable internet?
For challenging environments, we offer Mobile Surveillance Units (MSUs), self-contained systems built specifically for sites without access to power or the internet. These units are equipped with solar panels, backup batteries, and cellular connectivity, making them ideal for remote energy facilities, substations, storage yards, and construction zones.
Do you offer hybrid security solutions that combine physical guards with virtual monitoring?
Yes, we provide hybrid security solutions that integrate physical guard services with our advanced virtual monitoring technology. This approach gives you the best of both worlds: real-time video surveillance and intervention from trained remote operators, plus onsite response and presence from licensed security guards.
How can I understand the ROI of your services before making a decision?
We understand that ROI is a key factor in your decision-making process. That’s why we focus on thorough discovery and detailed documentation tailored to your property. By identifying specific challenges, like crime rates, liability risks, or security costs, we can show you how our solution helps reduce expenses and protect assets, giving you clear insights into your return on investment.
Are there ways to reduce upfront costs?
We offer flexible options to help reduce upfront costs. In addition to traditional purchase models, we provide leasing and subscription-based solutions that spread out expenses over time. This allows you to implement advanced security technology without a large capital investment.
How can your system integrate with our existing guard services?
Our proactive solution is designed to enhance on-site guard services. We act as a virtual extension of your security team, providing eyes on many areas of the property, including those that guards can’t always reach. When suspicious activity is detected, our operators can contact on-site guards to coordinate a timely response.
Does your reporting software capture metric data to show ROI?
Yes, our reporting software is designed to help demonstrate the value of our services by capturing key metrics, such as the estimated cost savings of each prevented incident (e.g., $2,250 per vandalism). We’re also exploring enhancements through our Connect App to automate and streamline this reporting — something no other provider offers.
