Expert Service and Support for Total System Reliability
Network Problem? We’ve Got You Covered.
Your Business Can Face Many Security Challenges:
- Unexpected system downtime due to lack of proactive maintenance.
- Delayed issue resolution from limited technical support access.
- Decreased camera performance from unmanaged firmware or software.
- Higher repair costs from reactive, rather than preventative, service.
Our Solutions
ECAM provides proactive maintenance and expert support to help catch issues early, reducing costly repairs and extending system life.
We Offer Three Levels of Total Service
Customer Service
ECAM’s proprietary system health check analyzes all of your security equipment remotely to improve performance and maximize uptime.
Control Center Support
Trained operators monitor cameras in real time, follow site protocols to respond to suspicious activity, troubleshoot issues, and alert property managers or police as needed.
Advanced Customer Support
ECAM’s analysts conduct video research, study significant video analytic data and respond to customer investigation requests. Our technical support team is on-call 24 hours a day to respond to customer emergencies.
ECAM Total Service Benefits
Minimized Downtime
Proactive maintenance keeps your system running smoothly and reduces unexpected outages.
Fast Issue Resolution
24/7 access to trained experts ensures technical problems are identified and addressed quickly.
Cost Savings
Preventative care can reduce the need for costly emergency repairs or replacements.
Peace of Mind
With expert service behind every system, you can focus on your business—while we handle the tech.
Our Industries Protecting Businesses Across Industries
Construction
We understand the unique challenges faced by the construction industry, from deterring theft and vandalism to monitoring progress and ensuring safety compliance.
Automotive Dealerships
Automotive dealerships face unique security challenges that require specialized solutions to protect their high-value inventory, secure sprawling lots, and ensure the safety of employees and customers.
Energy & Critical Infrastructure
Critical Infrastructure is the backbone of modern society, encompassing essential services and facilities that keep communities functioning—from utilities and transportation to energy and communication systems. Securing these vital assets requires advanced, reliable, and adaptive solutions.
Multi-Family Residential & Apartments
Multifamily residential communities are designed to provide safety, comfort, and peace of mind for their residents, but they face unique security challenges that require tailored solutions.
Shopping Centers & Retail
Each shopping center requires a tailored security plan that can guard against property damage, tenant mix, location density, and foot traffic patterns. From back alleys and storefronts to parking lots, garages, and even rooftops, we provide a proactive solution to help protect any retail environment.
Office Buildings
From employee safety and visitor management to after-hours access and property damage deterrence, we help office buildings address their security challenges with proactive, technology-driven solutions.
Transportation & Logistics
Transportation and logistics are the lifelines of global commerce, and their unique security challenges demand specialized solutions.
Industrial & Manufacturing
Industrial and Manufacturing sites often contain high-value tools, equipment, and materials that are vulnerable to theft and vandalism. That’s why these high-activity environments need extra protection to keep theft at bay and operations running smoothly.
How You Can Save with ECAM’s Total Service & Customer Support
- Avoid expensive emergency repairs with proactive system maintenance.
- Minimize downtime that can disrupt operations or reduce coverage.
- Reduce internal resource strain with expert support and troubleshooting.
- Extend the life of your equipment through regular health checks and updates.
- Save time with a single, reliable partner handling all service and support needs.
Testimonials What Our Clients Say About Our Solutions
I’ve had great success working with ECAM on projects in and around Seattle… These cameras function as more than traditional security. You’ve got to think of it as documenting progress.
Mark Rosenwald Site Logistics Coordinator | Exxel Pacific, Inc.
ECAM is economical, dependable, and professional. They treat your property like it’s their property. You won’t realize how much time you spend on your problem center until you don’t have to spend that time anymore.
Steve Zimmerman Owner | Green Earth Realty
It’s not just cameras, and it’s not just monitoring. It’s people that care about the community. That kind of service, you don’t get that from many companies.
Shawnee Tharp Vice President of Asset Management | Trammell Crow Residential
ECAM makes it very easy for me to check up on my sites by giving me an app on my phone that allows me to check any camera on the site at any time of the day. If I see something wrong with the system while checking my phone, I can contact someone in customer service who will also assist me with other camera views or anything else I need.
Scott Caulfield Health & Safety Rep | Mattamy Homes
ECAM has helped reduce the amount of criminal activity on our garage significantly by sounding the alarms and contacting the police before further crimes can occur.
Noelle Phillips Senior Community Manager | CORE Apartments
I recommend ECAM to anyone who even thinks they need security. Anyone can have fancy technology, but ECAM has the people I trust to do their best for my team. You don’t get many people who’ll look you in the eye anymore, who’ll take the time to shake your hand, and you’ll know will hold themselves accountable for the end results.
Justin Akin General Manager | All Star Dodge Chrysler Jeep Ram
Ozzie Flores and his team are phenomenal! I’ve had the pleasure of working with Mr. Flores on multiple occasions, and he’s always been very efficient, timely and knowledgeable about his products and the best practice to address my concerns. My agency has purchased several products and have been very pleased with both the products and support.
Don Lewis III Albuquerque Police Department
Since we’ve partnered with ECAM and GardaWorld, we’ve seen a significant decrease in trespassers, loitering, and people coming off of persons experiencing homelessness encampments onto our property, so that is a significant cost savings for Foothill Transit.
John Curley Chief of Safety and Security | Foothill Transit
The Hanover Sheriff’s Office has been proud to partner with ECAM. Their camera trailers serve as a deterrent to criminal activity and have been so well received by our business community that requests for their use are frequent. Overall this system has been a valuable addition to the crime prevention tool box utilized by the Hanover County Sheriff’s Office.
Captain Terrence Sullivan Hanover County Sheriff’s Office
They [ECAM] recommended the right cameras. They had the most current technology and great clarity; we could see faces and make identifications right off the feed.
Officer Mark Sternin Los Angeles Police Department
Train theft has gone down immensely. ECAM would be my first choice in any investigation I would do. We wouldn’t have been able to solve the case had it not been for their technology, it blew the case wide open.
Detective Joseph Chavez Los Angeles Police Department
We partnered with ECAM, who came in and provided multiple units for surveillance to assist us in identifying suspects, and in doing so, we were able to identify two major fences, recover over $20 million worth of product, arrest 34 individuals, and literally stop the activity that was occurring.
Captain Alfonso Lopez LAPD Commercial Crimes Division
One of the great things about ECAM is they were able to tailor make exactly what we needed here at the Port. So, I am a believer in ECAM, and anytime I reach out to other local law enforcement agencies or any partners, I always tell them how wonderful ECAM is.
Lieutenant Rosario Ferrara Los Angeles Port Police
We’ve noticed that since we placed the MSU’s in our parking lots we don’t get the vandalism, as much theft, and things seem to be kind of mellowing out. We see this partnership with ECAM as a positive thing and we’re just going to ride that positive wave.
Major Benny Jones Lambert International Airport Police
We were looking for different products for security solutions for parking lots and retail outlets and schools and so forth, and we reached out to ECAM and we’ve been using their product ever since. We had something like 52 B&E autos in a certain area within a certain time frame during the holiday season, and after implementing ECAM’s camera systems in those areas, we had zero the next year at the same time.
Chief Bill Partridge Chief of Police and Director of Public Safety | City of Oxford, Alabama
We’ve deployed numerous trailers with ECAM, and with every order, we’ve given a lot of feedback, and every new order is then built to our specifications, which has helped with our deployment and with how we use our trailers in the city of Oxford.
Kevin Mitchell Oxford Police Department
F.A.Q.
Frequently Asked Questions
Can your system capture license plates?
We do offer solutions specifically designed for license plate capture. Standard monitoring cameras focus on broader activity, but we can install specialized License Plate Recognition (LPR) cameras that are positioned and configured to capture clear plate details—day or night—when that level of detail is needed.
Who is watching the site?
ECAM’s trained security operators monitor your site from one of our multiple monitoring centers. Having multiple centers is a major advantage that ensures system redundancy and reliability. In the rare event of a catastrophic failure or emergency at one location, monitoring can seamlessly shift to another monitoring center, so your site is always protected without interruption.
What happens when you see something suspicious on a site?
When an operator detects suspicious activity, an escalation specialist is notified. That specialist conducts a thorough investigation, which may include reviewing additional camera angles and gathering more context to assess the situation. Based on their findings, the appropriate action is taken—whether it’s issuing a live audio warning, notifying onsite guards and site contacts, or dispatching law enforcement.
What if I need video footage to be reviewed?
Our dedicated video review team handles that for you. We know your time is valuable, so instead of spending hours searching through footage, you can simply submit a request and let our experts locate and review the video for you.
What sets your technology apart from competitors?
Our technology stands out because it’s built for proactive, real-time protection of properties across a range of industries. We combine advanced AI-driven technology with live monitoring by trained security professionals. This helps enable immediate response to potential threats as they happen to help protect valuable assets.
What solutions do you offer for remote or hard-to-reach locations without power or reliable internet?
For challenging environments, we offer Mobile Surveillance Units (MSUs), self-contained systems built specifically for sites without access to power or the internet. These units are equipped with solar panels, backup batteries, and cellular connectivity, making them ideal for remote energy facilities, substations, storage yards, and construction zones.
Do you offer hybrid security solutions that combine physical guards with virtual monitoring?
Yes, we provide hybrid security solutions that integrate physical guard services with our advanced virtual monitoring technology. This approach gives you the best of both worlds: real-time video surveillance and intervention from trained remote operators, plus onsite response and presence from licensed security guards.
How can I understand the ROI of your services before making a decision?
We understand that ROI is a key factor in your decision-making process. That’s why we focus on thorough discovery and detailed documentation tailored to your property. By identifying specific challenges, like crime rates, liability risks, or security costs, we can show you how our solution helps reduce expenses and protect assets, giving you clear insights into your return on investment.
Are there ways to reduce upfront costs?
We offer flexible options to help reduce upfront costs. In addition to traditional purchase models, we provide leasing and subscription-based solutions that spread out expenses over time. This allows you to implement advanced security technology without a large capital investment.
How can your system integrate with our existing guard services?
Our proactive solution is designed to enhance on-site guard services. We act as a virtual extension of your security team, providing eyes on many areas of the property, including those that guards can’t always reach. When suspicious activity is detected, our operators can contact on-site guards to coordinate a timely response.
Does your reporting software capture metric data to show ROI?
Yes, our reporting software is designed to help demonstrate the value of our services by capturing key metrics, such as the estimated cost savings of each prevented incident (e.g., $2,250 per vandalism). We’re also exploring enhancements through our Connect App to automate and streamline this reporting — something no other provider offers.
