{"id":31861,"date":"2026-04-07T20:53:58","date_gmt":"2026-04-07T20:53:58","guid":{"rendered":"https:\/\/ecam.com\/customer-stories\/how-university-village-cut-costs-and-reduced-crime"},"modified":"2026-05-01T13:24:25","modified_gmt":"2026-05-01T13:24:25","slug":"how-university-village-cut-costs-and-reduced-crime","status":"publish","type":"customer-story","link":"https:\/\/ecam.com\/en-ca\/customer-stories\/how-university-village-cut-costs-and-reduced-crime","title":{"rendered":"How University Village Shopping Center Cut Security Costs and Reduced Crime With ECAM\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-group success-story-intro\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div id=\"chead-block_cf006797326c5924078056b906190013\" class=\"crit-h1 \">\n    <h1>How University Village Shopping Center Cut Security Costs and Reduced Crime With ECAM<\/h1>\n<\/div>\n<style type=\"text\/css\">\n    #chead-block_cf006797326c5924078056b906190013 {\n        background: ;\n        color: ;\n    }\n<\/style>\n\n<div class=\"share-post-links\"><span>Share to:<\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fecam.com%2Fen-ca%2Fcustomer-stories%2Fhow-university-village-cut-costs-and-reduced-crime&#038;text=How+University+Village+Shopping+Center+Cut+Security+Costs+and+Reduced+Crime+With+ECAM%C2%A0\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/x-twitter-brands-solid.svg\" alt=\"Share to X\/Twitter\" \/><\/a><a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fecam.com%2Fen-ca%2Fcustomer-stories%2Fhow-university-village-cut-costs-and-reduced-crime&#038;title=How+University+Village+Shopping+Center+Cut+Security+Costs+and+Reduced+Crime+With+ECAM%C2%A0\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/linkedin-in-brands-solid.svg\" alt=\"Share to LinkedIn\" \/><\/a><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fecam.com%2Fen-ca%2Fcustomer-stories%2Fhow-university-village-cut-costs-and-reduced-crime\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/facebook-f-brands-solid.svg\" alt=\"Share to Facebook\" \/><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">About University Village Shopping Center<\/h2>\n\n\n\n<div class=\"wp-block-columns cols-tablet-space-between is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column form-overflow-content-col is-layout-flow wp-block-column-is-layout-flow\">\n<p>University Village Shopping Center is owned and managed by Spalding Commercial, LLC, a Southern California-based real estate development and management company and affiliate of Camden Holdings. Its portfolio includes approximately 100 retail properties across the region.&nbsp;<\/p>\n\n\n\n<p>Located across from California State University, San Bernardino, the property sits in an economically challenged area with one of the highest crime rates in the country, creating ongoing security and operational challenges for ownership and tenants.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">The Challenge for University Village Shopping Center<\/h2>\n\n\n\n<div class=\"wp-block-columns cols-tablet-space-between is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column form-overflow-content-col is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>High crime, tenant impact, and rising guard costs were creating an unsustainable security model.&nbsp;<\/strong><\/p>\n\n\n\n<p>The property had become a frequent gathering place for vagrants, leading to loitering, trash accumulation, and ongoing disturbances. Break-ins were also a regular occurrence, and local police and fire services could only provide limited support.&nbsp;<\/p>\n\n\n\n<p>To manage these issues, ownership relied heavily on an armed security guard, which became the largest expense in the property\u2019s monthly budget. As crime persisted, guard hours increased, and costs were&nbsp;passed on&nbsp;to tenants, many of whom struggled to absorb the&nbsp;additional&nbsp;financial burden.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">How ECAM Helped Resolve This Client\u2019s Biggest Concerns&nbsp;<\/h2>\n\n\n\n<p><strong>A proactive surveillance system replaced reactive security and reduced reliance on on-site guards.<\/strong><\/p>\n\n\n\n<p>ECAM designed and implemented a comprehensive, technology-driven security solution tailored to the property\u2019s layout and risk profile.<\/p>\n\n\n\n<p><strong>Key actions included:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Strategic camera deployment:<\/strong>&nbsp;Seventeen cameras were installed across the shopping center to maximize visibility and&nbsp;eliminate&nbsp;blind spots.&nbsp;<\/li>\n\n\n\n<li><strong>Active <a href=\"https:\/\/ecam.com\/en-ca\/solutions\/live-video-monitoring-and-surveillance\" data-type=\"link\" data-id=\"https:\/\/ecam.com\/en-ca\/solutions\/live-video-monitoring-and-surveillance\">remote monitoring<\/a>:<\/strong>&nbsp;ECAM\u2019s monitoring team&nbsp;provided&nbsp;continuous oversight,&nbsp;identifying&nbsp;and addressing suspicious activity in real time.&nbsp;<\/li>\n\n\n\n<li><strong>Audio deterrence:<\/strong>&nbsp;An on-site speaker system allowed operators to issue warnings and disperse unwanted individuals before incidents escalated.&nbsp;<\/li>\n\n\n\n<li><strong>Custom security design:<\/strong>&nbsp;ECAM\u2019s team surveyed the property and developed a solution specific to the site\u2019s challenges and crime patterns.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This approach shifted the property from a reactive model to a proactive, deterrence-based security strategy.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group success-story-highlighted-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote customer-success-story-quote-block is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>ECAM\u2019s solution works as advertised. It has gone a long way to clean up our center and deter crime. Not only have we been able to increase our security, but we have cut the largest expenditure of our monthly budget in half.&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<p><strong><em>Tobias Miller<\/em><\/strong><br><em>President, Spalding Commercial LLC<\/em><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">The ECAM Difference<\/h2>\n\n\n\n<p><strong>Lower costs, fewer incidents, and improved tenant experience transformed the property\u2019s performance.&nbsp;<\/strong><\/p>\n\n\n\n<p>ECAM\u2019s solution delivered both immediate and long-term improvements across security, cost efficiency, and tenant satisfaction.<\/p>\n\n\n\n<p>Key outcomes included:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>50% reduction in security costs<\/strong>, saving approximately $42,000 annually&nbsp;<\/li>\n\n\n\n<li><strong>Reduced reliance on full-time guards<\/strong>, transitioning to daytime-only patrols&nbsp;<\/li>\n\n\n\n<li><strong>Fewer break-ins and incidents<\/strong>&nbsp;due to proactive monitoring and audio deterrence&nbsp;<\/li>\n\n\n\n<li><strong>Improved tenant satisfaction<\/strong>&nbsp;through lower CAM fees and enhanced safety&nbsp;<\/li>\n\n\n\n<li><strong>Stronger&nbsp;perception&nbsp;of security<\/strong>, creating a more stable and welcoming environment&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>By combining technology, real-time monitoring, and proactive deterrence, ECAM helped University Village&nbsp;transform from&nbsp;a high-risk property into a safer, more cost-efficient retail environment.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Take the Next Step with ECAM<\/h2>\n\n\n\n<div class=\"wp-block-columns next-step-cta-cols is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading h5-match\">Contact Our Team<\/h2>\n\n\n    <div class=\"widget-text-image-block\">\n                \n                    <div class=\"widget-text-image-block__content\">\n                Ask about ECAM products, pricing, implementation, or what steps you can take to protect your property.            <\/div>\n            <\/div>\n    \n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ecam.com\/en-ca\/talk-to-an-expert\">Talk to an Expert<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading h5-match\">Buyer\u2019s Guide to Modern Security Technology<\/h2>\n\n\n    <div class=\"widget-text-image-block\">\n                \n                    <div class=\"widget-text-image-block__content\">\n                Choosing the right security technology\u00a0shouldn\u2019t\u00a0feel\u00a0overwhelming.\u00a0This guide breaks down what\u2019s changed, what actually matters, and how to avoid the costly mistakes most organizations still make.            <\/div>\n            <\/div>\n    \n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button simplified-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en-ca\/ebooks\/the-smart-buyers-guide-to-modern-security-technology\">Get the Guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide comp-resources has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-c0ca7d81 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading heading-span\">Explore More Customer Success Stories<\/h2>\n\n\n    <div class=\" columns-3 wp-block-critical-hit-resources-cards\">\n                        <article class=\"post post-type__customer-story industry-scrap-metal-and-recycling-en-ca\" \n                         aria-label=\"How SA Recycling Scaled Security Across 175+ Facilities With ECAM\u00a0\" \n                         itemscope itemtype=\"https:\/\/schema.org\/CreativeWork\">\n                    \n                                                                        <a class=\"entry-image-link\" 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class=\"more-link\">Read Customer Story<\/a>\n\t\t\t\t\t\t\t\t                            <\/div>\n                                            <\/div>\n\n                    <footer class=\"entry-footer\"><\/footer>\n                <\/article>\n                                <article class=\"post post-type__customer-story industry-commercial-properties-en-ca industry-shopping-centers-and-retail-en-ca\" \n                         aria-label=\"How Green Earth Realty Eliminated Crime and Reclaimed Management Time\" \n                         itemscope itemtype=\"https:\/\/schema.org\/CreativeWork\">\n                    \n                                                                        <a class=\"entry-image-link\" href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-green-earth-realty-eliminated-crime-and-reclaimed-management-time\" aria-hidden=\"true\" tabindex=\"-1\" title=\"How Green Earth Realty Eliminated Crime and Reclaimed Management Time\">\n                           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<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":112,"featured_media":31487,"menu_order":0,"template":"","tags":[],"industry":[331],"solution":[433],"class_list":{"0":"post-31861","1":"customer-story","2":"type-customer-story","3":"status-publish","4":"has-post-thumbnail","6":"industry-shopping-centers-and-retail-en-ca","7":"solution-live-video-monitoring-en-ca","8":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/customer-story\/31861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/customer-story"}],"about":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/types\/customer-story"}],"author":[{"embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/users\/112"}],"version-history":[{"count":0,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/customer-story\/31861\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/media\/31487"}],"wp:attachment":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/media?parent=31861"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/tags?post=31861"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/industry?post=31861"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/solution?post=31861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}