{"id":29948,"date":"2025-12-12T21:22:51","date_gmt":"2025-12-12T21:22:51","guid":{"rendered":"https:\/\/ecam.com\/customer-stories\/how-albuquerque-police-enhanced-community-safety-with-ecam"},"modified":"2026-01-14T19:51:08","modified_gmt":"2026-01-14T19:51:08","slug":"how-albuquerque-police-enhanced-community-safety-with-ecam","status":"publish","type":"customer-story","link":"https:\/\/ecam.com\/en-ca\/customer-stories\/how-albuquerque-police-enhanced-community-safety-with-ecam","title":{"rendered":"How Albuquerque Police Enhanced Community Safety with ECAM"},"content":{"rendered":"\n<div class=\"wp-block-group success-story-intro\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div id=\"chead-block_5d2d71374a550931587da2637a66eeeb\" class=\"crit-h1 \">\n    <h1>How Albuquerque Police Department Enhanced Community Safety with ECAM<\/h1>\n<\/div>\n<style type=\"text\/css\">\n    #chead-block_5d2d71374a550931587da2637a66eeeb {\n        background: ;\n        color: ;\n    }\n<\/style>\n\n<div class=\"share-post-links\"><span>Share to:<\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fecam.com%2Fen-ca%2Fcustomer-stories%2Fhow-albuquerque-police-enhanced-community-safety-with-ecam&#038;text=How+Albuquerque+Police+Enhanced+Community+Safety+with+ECAM\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/x-twitter-brands-solid.svg\" alt=\"Share to X\/Twitter\" \/><\/a><a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fecam.com%2Fen-ca%2Fcustomer-stories%2Fhow-albuquerque-police-enhanced-community-safety-with-ecam&#038;title=How+Albuquerque+Police+Enhanced+Community+Safety+with+ECAM\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/linkedin-in-brands-solid.svg\" alt=\"Share to LinkedIn\" \/><\/a><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fecam.com%2Fen-ca%2Fcustomer-stories%2Fhow-albuquerque-police-enhanced-community-safety-with-ecam\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/facebook-f-brands-solid.svg\" alt=\"Share to Facebook\" \/><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">About Albuquerque Police Department<\/h2>\n\n\n\n<div class=\"wp-block-columns cols-tablet-space-between is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column form-overflow-content-col is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<p>The Albuquerque Police Department (APD) serves New Mexico\u2019s largest city, an urban center facing one of the nation\u2019s highest violent crime rates, driven&nbsp;largely by&nbsp;gang activity. At the same time, APD continues to manage ongoing staffing shortages. To&nbsp;maintain&nbsp;public safety despite limited resources, the department sought innovative solutions to strengthen situational awareness, improve officer efficiency, and reduce overall crime.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:3%\"><\/div>\n\n\n\n<div class=\"wp-block-column customer-logo is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"150\" height=\"110\" src=\"https:\/\/ecam.com\/wp-content\/uploads\/albuquerque-logo-150px.png\" alt=\"albuquerque logo px\" class=\"wp-image-29945\" style=\"width:160px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">The Challenge for Albuquerque Police Department&nbsp;<\/h2>\n\n\n\n<div class=\"wp-block-columns cols-tablet-space-between is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column form-overflow-content-col is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Although APD operated&nbsp;a state-of-the-art&nbsp;Real-Time Crime Center (RTCC) monitoring more than 1,000 fixed cameras citywide, significant coverage gaps and blind spots&nbsp;remained.<\/strong>\u202f&nbsp;<\/strong><\/p>\n\n\n\n<p>Criminals had learned to avoid static surveillance areas, and expanding fixed infrastructure was prohibitively expensive.&nbsp;<\/p>\n\n\n\n<p>The department needed a&nbsp;mobile, cost-effective&nbsp;solution that could:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fill surveillance blind spots in high-crime areas&nbsp;<\/li>\n\n\n\n<li>Seamlessly integrate with the existing RTCC system&nbsp;<\/li>\n\n\n\n<li>Support intelligence-led policing (ILP) strategies&nbsp;<\/li>\n\n\n\n<li>Enhance officer response efficiency and community visibility&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>With limited personnel and high crime concentration in specific zones, APD&nbsp;required&nbsp;flexible technology that could move with the city\u2019s evolving security landscape.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:3%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">How ECAM Helped&nbsp;the&nbsp;Albuquerque Police Department<\/h2>\n\n\n\n<p>To extend APD\u2019s coverage and strengthen intelligence-led policing efforts, ECAM deployed <a href=\"https:\/\/ecam.com\/en-ca\/solutions\/mobile-surveillance-units\" data-type=\"page\" data-id=\"374\">Mobile Surveillance Units<\/a> (MSUs), custom-built, self-contained monitoring systems providing 360\u00b0 visibility and real-time data integration with APD\u2019s RTCC.&nbsp;<\/p>\n\n\n\n<p>Key actions included:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mobile Surveillance Units (MSUs):<\/strong>&nbsp;Each MSU integrated high-definition PTZ and fixed cameras with solar power and cellular connectivity, enabling flexible deployment across the city.&nbsp;<\/li>\n\n\n\n<li><strong>Full RTCC Integration:<\/strong>&nbsp;ECAM configured the MSUs to connect directly to APD\u2019s Real-Time Crime Center software, ensuring seamless operation alongside the city\u2019s existing surveillance network.&nbsp;<\/li>\n\n\n\n<li><strong>Training and Support:<\/strong>&nbsp;ECAM technicians trained RTCC staff and patrol officers on system operation and response protocols, ensuring immediate adoption and effective field coordination.&nbsp;<\/li>\n\n\n\n<li><strong>Two-Way Communication:<\/strong>&nbsp;The MSUs were equipped with loudspeakers, allowing operators to issue verbal warnings or crowd dispersal messages in real time.&nbsp;<\/li>\n\n\n\n<li><strong>Data-Driven Deployment:<\/strong>&nbsp;Using intelligence and heat maps, APD could strategically reposition MSUs in high-risk areas, maximizing deterrence and&nbsp;optimizing&nbsp;resource allocation.&nbsp;<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group success-story-highlighted-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote customer-success-story-quote-block is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Ozzie Flores and his team are phenomenal.&nbsp;They\u2019ve&nbsp;been efficient,&nbsp;timely, and incredibly knowledgeable about the products and best practices for addressing our needs.<\/p>\n<\/blockquote>\n\n\n\n<p><strong><em>Don <em>Lewis III<\/em><br><\/em><\/strong><em>Albuquerque Police Department<\/em>&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">The ECAM Difference<\/h2>\n\n\n\n<p><strong><strong><strong><strong><strong>The introduction of ECAM\u2019s MSUs revolutionized how the Albuquerque Police Department approaches urban crime prevention, enabling smarter deployment, faster response, and improved community confidence.<\/strong>&nbsp;<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p>Key results included:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Significant improvement in officer efficiency<\/strong>, allowing APD to \u201cdo more with less\u201d&nbsp;<\/li>\n\n\n\n<li><strong>Expanded surveillance coverage<\/strong>&nbsp;across high-crime zones and public areas&nbsp;<\/li>\n\n\n\n<li><strong>Reduced crime rates<\/strong>&nbsp;through visible deterrence and proactive monitoring&nbsp;<\/li>\n\n\n\n<li><strong>Enhanced community trust<\/strong>, citizens reported feeling safer and voiced support for continued use of the units&nbsp;<\/li>\n\n\n\n<li><strong>Positive public feedback:<\/strong>&nbsp;Residents even requested MSUs remain stationed in their neighborhoods&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The Real-Time Crime Center\u2019s integration with ECAM\u2019s mobile camera technology allowed APD to prioritize verified incidents,&nbsp;allocate&nbsp;resources effectively, and reduce unnecessary dispatches.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Take the Next Step with ECAM<\/h2>\n\n\n\n<div class=\"wp-block-columns next-step-cta-cols is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading h5-match\">Talk to an Expert<\/h2>\n\n\n    <div class=\"widget-text-image-block\">\n                \n                    <div class=\"widget-text-image-block__content\">\n                Ask about ECAM products, pricing, implementation, or what steps you can take to protect your property.            <\/div>\n            <\/div>\n    \n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ecam.com\/en-ca\/get-pricing\">Get Pricing<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading h5-match\">Buyer\u2019s Guide to Modern Security Technology<\/h2>\n\n\n    <div class=\"widget-text-image-block\">\n                \n                    <div class=\"widget-text-image-block__content\">\n                Choosing the right security technology\u00a0shouldn\u2019t\u00a0feel\u00a0overwhelming.\u00a0This guide breaks down what\u2019s changed, what actually matters, and how to avoid the costly mistakes most organizations still make.            <\/div>\n            <\/div>\n    \n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button simplified-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en-ca\/ebooks\/the-smart-buyers-guide-to-modern-security-technology\">Get the Guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide comp-resources has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-c0ca7d81 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading heading-span\">Explore More Customer Success Stories<\/h2>\n\n\n    <div class=\" columns-3 wp-block-critical-hit-resources-cards\">\n                        <article class=\"post post-type__customer-story industry-scrap-metal-and-recycling-en-ca\" \n                         aria-label=\"How SA Recycling Scaled Security Across 175+ Facilities With ECAM\u00a0\" \n                         itemscope itemtype=\"https:\/\/schema.org\/CreativeWork\">\n                    \n                                                                        <a class=\"entry-image-link\" href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-sa-recycling-scaled-security-across-175-facilities-with-ecam\" aria-hidden=\"true\" tabindex=\"-1\" title=\"How SA Recycling Scaled Security Across 175+ Facilities With ECAM\u00a0\">\n                                                \n                        <img decoding=\"async\" width=\"1200\" height=\"899\" src=\"https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-scraps-metal-recycling-1.jpg\" class=\"alignright post-image entry-image wp-post-image\" alt=\"\" itemprop=\"image\" srcset=\"https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-scraps-metal-recycling-1.jpg 1200w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-scraps-metal-recycling-1-300x225.jpg 300w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-scraps-metal-recycling-1-1024x767.jpg 1024w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-scraps-metal-recycling-1-768x575.jpg 768w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-scraps-metal-recycling-1-702x526.jpg 702w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                        \n                                                    <\/a>\n                                            \n                    <div class=\"blog-content-wrapper\">\n                        <header class=\"entry-header\">\n                            \n                            <span class=\"post-type-label\">Success Story<\/span>\n                            \n                            <h2 class=\"entry-title\" itemprop=\"headline\">\n                                <a class=\"entry-title-link\" rel=\"bookmark\" href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-sa-recycling-scaled-security-across-175-facilities-with-ecam\">\n                                    How SA Recycling Scaled Security Across 175+ Facilities With ECAM\u00a0                                <\/a>\n                            <\/h2>\n\n                                                    <\/header>\n\n                                                    <div class=\"entry-content\" itemprop=\"text\">\n                                \t\t\t\t\t\t\t\t                                \t<a href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-sa-recycling-scaled-security-across-175-facilities-with-ecam\" class=\"more-link\">Read Customer Story<\/a>\n\t\t\t\t\t\t\t\t                            <\/div>\n                                            <\/div>\n\n                    <footer class=\"entry-footer\"><\/footer>\n                <\/article>\n                                <article class=\"post post-type__customer-story industry-construction-en-ca\" \n                         aria-label=\"How MT Builders Reduced Security Costs by $3,000+ Per Month\u00a0\" \n                         itemscope itemtype=\"https:\/\/schema.org\/CreativeWork\">\n                    \n                                                                        <a class=\"entry-image-link\" href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-mt-builders-reduced-security-costs-by-3000-per-month\" aria-hidden=\"true\" tabindex=\"-1\" title=\"How MT Builders Reduced Security Costs by $3,000+ Per Month\u00a0\">\n                                                \n                        <img decoding=\"async\" width=\"647\" height=\"400\" src=\"https:\/\/ecam.com\/wp-content\/uploads\/mining-industry-security-1.jpg\" class=\"alignright post-image entry-image wp-post-image\" alt=\"construction zone\" itemprop=\"image\" srcset=\"https:\/\/ecam.com\/wp-content\/uploads\/mining-industry-security-1.jpg 647w, https:\/\/ecam.com\/wp-content\/uploads\/mining-industry-security-1-300x185.jpg 300w\" sizes=\"(max-width: 647px) 100vw, 647px\" \/>                        \n                                                    <\/a>\n                                            \n                    <div class=\"blog-content-wrapper\">\n                        <header class=\"entry-header\">\n                            \n                            <span class=\"post-type-label\">Success Story<\/span>\n                            \n                            <h2 class=\"entry-title\" itemprop=\"headline\">\n                                <a class=\"entry-title-link\" rel=\"bookmark\" href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-mt-builders-reduced-security-costs-by-3000-per-month\">\n                                    How MT Builders Reduced Security Costs by $3,000+ Per Month\u00a0                                <\/a>\n                            <\/h2>\n\n                                                    <\/header>\n\n                                                    <div class=\"entry-content\" itemprop=\"text\">\n                                \t\t\t\t\t\t\t\t                                \t<a href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-mt-builders-reduced-security-costs-by-3000-per-month\" class=\"more-link\">Read Customer Story<\/a>\n\t\t\t\t\t\t\t\t                            <\/div>\n                                            <\/div>\n\n                    <footer class=\"entry-footer\"><\/footer>\n                <\/article>\n                                <article class=\"post post-type__customer-story industry-commercial-properties-en-ca industry-shopping-centers-and-retail-en-ca\" \n                         aria-label=\"How Green Earth Realty Eliminated Crime and Reclaimed Management Time\" \n                         itemscope itemtype=\"https:\/\/schema.org\/CreativeWork\">\n                    \n                                                                        <a class=\"entry-image-link\" href=\"https:\/\/ecam.com\/en-ca\/customer-stories\/how-green-earth-realty-eliminated-crime-and-reclaimed-management-time\" aria-hidden=\"true\" tabindex=\"-1\" title=\"How Green Earth Realty Eliminated Crime and Reclaimed Management Time\">\n                                                \n                        <img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-shopping-center-retails.jpg\" class=\"alignright post-image entry-image wp-post-image\" alt=\"\" itemprop=\"image\" srcset=\"https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-shopping-center-retails.jpg 1200w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-shopping-center-retails-300x200.jpg 300w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-shopping-center-retails-1024x683.jpg 1024w, https:\/\/ecam.com\/wp-content\/uploads\/ecam-industry-shopping-center-retails-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                        \n                                                    <\/a>\n                                            \n                    <div class=\"blog-content-wrapper\">\n                        <header class=\"entry-header\">\n                            \n                            <span class=\"post-type-label\">Success Story<\/span>\n                            \n                            <h2 class=\"entry-title\" itemprop=\"headline\">\n                                <a 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<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":112,"featured_media":30282,"menu_order":0,"template":"","tags":[516,517,484],"industry":[],"solution":[434],"class_list":{"0":"post-29948","1":"customer-story","2":"type-customer-story","3":"status-publish","4":"has-post-thumbnail","6":"tag-law-enforcement","7":"tag-mobile-surveillance-unit","8":"tag-msu-en-ca","9":"solution-mobile-video-surveillance-en-ca","10":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/customer-story\/29948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/customer-story"}],"about":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/types\/customer-story"}],"author":[{"embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/users\/112"}],"version-history":[{"count":0,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/customer-story\/29948\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/media\/30282"}],"wp:attachment":[{"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/media?parent=29948"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/tags?post=29948"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/industry?post=29948"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/ecam.com\/en-ca\/wp-json\/wp\/v2\/solution?post=29948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}